Terms of service

Titus 3D (titus3d.passiongroup.pt) is a Passion Group service provided by [ENTIDADE], tax number [NIF], registered office at [MORADA]. Contact: [E-MAIL] or the contact page.

We make 2D floor plans and 3D tours of properties from the files the client uploads: floor plans, land registry records (caderneta predial), sketches and photos. Documents are read with artificial intelligence and every job is reviewed by a person before delivery. We do not visit or measure the property.

• Plans and tours are interpretations of the documents received. They do not replace the official plan of the property, an on-site survey or a visit.
• Dimensions and areas are approximate. When a land registry record is provided, we check them against the area it states.
• Furniture, materials, colours and lighting are illustrative and are not part of the property.
• The results have no legal or contractual value. Anyone using them in a listing must keep the notice that they are an illustrative representation (our share pages already show it).

Orders require an account with a valid email address. The client keeps the password safe and is responsible for the use of the account. We may suspend accounts used in breach of these terms.

• They have the right to use the files they upload and to let us use them to do the job.
• If they are not the owner, they have the owner's permission to share the photos and documents of the property.
• They do not upload photos showing people, identity documents or third-party data not needed for the job. Land registry records are accepted: we only use them to read the property details.
• The details they give (type, layout, floors, area) are true.
• They use the results lawfully, including property advertising rules.

• Current turnaround: 2D plan, 24 hours; 3D tour or both, 48 hours; rush, 12 hours (extra charge). The turnaround shown when ordering applies.
• It counts in business hours from when the order is sent (or payment is confirmed, when paying online) and all required files are received. If information is missing, it is paused until we receive it. The expected date is shown on the order.
• Each order includes 2 rounds of revisions. Our own mistakes are always fixed free of charge and do not count as a round.
• Changes that were not in the order (other furniture, another theme, changes to the property) count as a round or as a new order; we tell you first.
• If we cannot meet a deadline, we let you know and give a new date.

• Prices are those shown on the site, VAT included, and are fixed when the order is sent.
• Payment is made online through Stripe (card, MB WAY, Multibanco or another available method). We never see or store card details. Business clients may arrange monthly invoicing.
• With online payment, production starts once payment is confirmed.
• The invoice is issued by [ENTIDADE], tax number [NIF], with the name and tax number on the account. The Stripe receipt is not an invoice.
• If we cannot do the job with the files received and the order is cancelled, we refund the amount paid.

• Consumers may withdraw from the contract within 14 days of the order, without giving a reason.
• By sending the order, you ask us to start straight away. If you withdraw before delivery, you pay for the part of the work already done; once the work has been fully delivered, the right of withdrawal no longer applies (Portuguese Decree-Law 24/2014, articles 15 and 17).
• To withdraw, write to [E-MAIL] or leave a message on the order page.

• The files the client uploads remain theirs (or their rights holders'). We only use them to do, revise and support the job.
• Once the order is paid, the client may use the plan and the tour, with no time limit, to promote, sell or let the property: in their listings, on websites, portals, social media, print and on their own site with the embed code we provide.
• The software, the 3D viewer and the furniture library belong to us or to their authors (3D credits). Extracting the 3D models, reselling the results as your own service or removing the illustrative-representation notice is not allowed.
• We only show a job as an example on our site with the client's permission.

• We host the share page and the tour. Links stay active while the account exists and for at least [PRAZO] months after delivery, unless the client asks us to switch them off earlier.
• Anyone with the link can see the plan and the tour: the client chooses who to share it with.
• Downloaded files (PNG, PDF and SVG) are the client's to keep; we recommend saving them.

• We work with professional care, but we do not guarantee that dimensions and areas are exact (section 3). We are not liable for decisions based only on the plan or the tour (buying, selling, building work, made-to-measure furniture) without checking the official documents or on site.
• We are not liable for files uploaded by the client without the right to do so.
• Except for wilful misconduct or gross negligence and for death or personal injury, our liability for each order is limited to the amount paid for that order.
• Nothing in these terms limits the rights consumers have by law, including those under Decree-Law 84/2021 on digital content and services.

We may change these terms. The current version is on this page, with its date. Each order follows the version accepted when it was sent.

• Portuguese law applies.
• Disputes with business clients: courts of [COMARCA]. With consumers: the court set by law.
• Complaints: electronic Complaints Book or [E-MAIL].
• Alternative dispute resolution for consumers: [ENTIDADE RAL] ([SITE RAL]). More information on the Consumer Portal.

[ENTIDADE] · [MORADA] · [E-MAIL] · contact page. How we handle personal data is in the Privacy policy.